Course curriculum

  • 1

    De escalation and Conflict Management

    • Course Materials PDF to download. January 2021 Version

    • Introduction Video 4 minutes

    • Education Sector Specific: Biting, scratching and spitting e book V1 PDF

    • Education Sector Specific: Use of force responses and risks PDF December 2019

    • Education Sector Specific: Mental Health in Education PDF V1

    • Presentation 1. Introduction and the stress response. 23 minutes

    • Presentation 2. Brain development from conception to old age. 8 minutes

    • Explanation of the heart rate affecting performance. 4 minutes

    • Overview of the chemical communication system stress effects on the body. 8 minutes

    • Learning styles questionnaire pdf. Download and complete. 20 minutes

    • Task. Learning styles questionnaire results. 5 minutes

    • Presentation: Encoding and learning & Communication styles. 28 minutes

    • Presentation - Risk Management Principles. 5 minutes

    • Consolidation. Explanation 5 minutes

    • Task - Your communication style. 5 minutes

    • Presentation: Impact factors and profiling. 20 minutes

    • Presentation: Triggers and win/win theories. 6 minutes

    • Task: Impact factors and profiling. 5 minutes

    • Presentation: National Decision Making Model 3 minutes

    • Presentation: Response options. 7 minutes

    • Youtube: 3 minutes BBC footage Whorlton Hall, Durham & 2 minutes Clinton House Cornwall. Abuse

    • 20191104_closedcultures_supportinginformation_full CQC April 2020. For information

    • Presentation: Closed Cultures and Whorlton Hall Abuse. 10 minutes

    • Presentation - Human Rights Act & Entitlements. 22 minutes

    • Presentation - Assaults on Emergency Services Staff and defences 9 minutes

    • Knowledge Check 10 Questions. 80% required

    • Presentation: The assault Cycle & Channels of Communication 11 minutes

    • Presentation: Maslow’s Hierarchy of Needs. 8 minutes

    • Presentation: Mental ill health and barriers to communication. 6 minutes

    • Presentation: Strategies for de-escalation. 18 minutes

    • Presentation: learning the lessons. 16 minutes

    • Presentation: A review of the use of pain-inducing techniques in the youth secure estate 2020. 20 minutes

    • Presentation: Child AR became the youngest person to die in UK custody. 5 minutes

    • Presentation: Death of Child GM 15 years old. 6 minutes

    • Presentation: Medway STC Abuse. 8 minutes

    • Presentation and example case: ACEs. 9 minutes

    • Course Closure 2 minutes

    • CPD Certificate. 6 CPD points

    • Warning prior to claiming certificate

    • Evaluation